UniComms NEW Prepaid Plan Terms & Conditions:

GENERAL

1. Acceptance of Terms
   The Plan and its Services (collectively, “the Plan”) are made available to you subject to your acceptance of these specific Terms and Conditions (“Terms and Conditions”) and any applicable terms, rules, policies, or regulations as may be provided by UniComms (Registration No. 574382-V) (“UniComms”). These Terms and Conditions are to be read together with UniComms’ Fair Usage Policy, Privacy Policy, and any other applicable policies governing your use of the Plan, available at www.unicomms.com.my.
2. Conflict of Terms
   In the event of any conflict or inconsistency between these Terms and Conditions and other UniComms policies, these Terms and Conditions shall prevail.
3. Modification of Terms
   UniComms reserves the right, without liability, to modify, amend, or change these Terms and Conditions (“Variation”) at any time, in whole or in part, at its sole discretion. Where reasonably practicable, UniComms will provide advance notice of such changes. Your continued use of the Plan after the effective date of any Variation constitutes your acceptance of the modified Terms and Conditions.
4. Plan Changes
   UniComms reserves the right to amend the terms of the Plan, including but not limited to changes in pricing, features, and validity periods, without prior notice.

ELIGIBILITY

1. Application and Verification
   By applying for the Plan, you agree and consent to UniComms verifying your information to determine your eligibility for the Services. If the Services cannot be provided, your application (including personal details) will be retained in UniComms’ records pending availability.
2. Eligibility Criteria
   • The Plan is available to new UniComms Subscribers via new registration or Mobile Number Portability (MNP).
   • You must be at least 12 years old to subscribe to the Plan.
   • Non-Malaysians must possess a valid passport with a remaining validity period of at least six (6) months at the time of registration.

REGISTRATION

1. SIM Registration
   • One (1) Subscriber can register up to a maximum of five (5) SIMs under a single National Registration Identity Card (NRIC) or passport.
   • Malaysian citizens must register using a valid NRIC, while non-Malaysians must register using a valid passport.
2. Subscription Channels
   Subscribers may subscribe to the Plan through the following channels:
   • UniComms Authorized Dealers
   • UniComms App

STARTER PACK

1. Starter Pack Details
   The Starter Pack includes a SIM card and activation instructions, allowing Subscribers to activate and begin using the Services under the Plan.
2. Account Activation
   • Prepaid and Data Validity are activated upon successful registration.
   • Prepaid Validity: The period during which the Account remains active.
   • Data Validity: The period during which the data quota provided in the Plan is usable.

PLAN RATES

1. Plan Details
   UniComms offers the following prepaid plans:

TOP-UP

1. Top-Up Validity
   • A top-up of RM1.00 is equivalent to RM1.00 prepaid credit with one (1) day of validity.
   • Non-Malaysian Subscribers are subject to a 6% Service Tax (SST).
2. Top-Up Channels
   Subscribers may top up via:
   • UniComms App
   • Authorized Dealers
3. Account Barring and Blocking
   • If your Account is Barred, you must top up a minimum of RM5.00 to reactivate it.
   • Failure to top up before the Account is Blocked will result in termination, forfeiture of remaining credit, and withdrawal of your mobile number.

PREPAID DATA PLAN SUBSCRIPTION

1. Data Plan Subscription
   Subscribers can subscribe to data plans provided they have sufficient credit or data in their Account. Data plans are deducted from the available balance.

• The daily and weekly data plans available for subscription under UniComms Prepaid Plan are as stated below:

*Fair Usage Policy applies

• The monthly data plans available for subscription under UniComms Prepaid Plan are as stated below:

*Fair Usage Policy applies

2. The allocated hotspot data quota is strictly for hotspot usage only, unless otherwise stated.

3. Each subscription to Uni18+ or Uni22 data plan will include an additional complimentary thirty (30) days of Prepaid Validity, effective from 21st July 2025 until further notice. The complimentary Prepaid Validity will be credited to Subscriber’s account within three (3) working days upon successful subscription to the data plan. The maximum prepaid validity to be accumulated from every subscription of Uni18+ or Uni22 data plan is 180 days.
4.   Subscribers may purchase the data plans via the UniComms App.

AUTO-RENEWAL

1. Auto-renewal is available for weekly and monthly data plans.
2. You can stop the auto-renewal or terminate the data plan immediately in UniComms App

FAIR USAGE POLICY

1. Fair Usage Policy (FUP)
   UniComms’ Fair Usage Policy applies to all Plans. Excessive usage may result in reduced speeds or restrictions to ensure a fair experience for all users.

MOBILE DATA USAGE

1. Data Calculation
   • 1GB = 1,024MB
   • 1MB = 1,024KB
   • 1GB = 1,048,576KB
2. 5G Network
   To experience 5G speeds, Subscribers must use a 5G-compatible device and be in an area with 5G coverage.

SMS USAGE

1. SMS Limits
   SMS usage is limited to domestic networks and cannot be used for international numbers or roaming outside Malaysia.

FURTHER INFORMATION

1. Notwithstanding the Subscriber’s status under the UniComms Prepaid Plan, UniComms reserves the right, at all times, to withdraw complimentary Prepaid Validity that has been rewarded to Subscribers as part of data plan subscription (save and except any Validity Packages purchased by Subscriber) and/or terminate the Subscriber’s subscription to the Plan(s) and its services if the Subscriber has not made a cumulative top up of at least RM30.00 for a continuous period of one hundred and twenty (120) days. Where the plan and its Services is Terminated, UniComms may revoke the Subscriber’s mobile telephone number(s) with immediate effect and without further notice after a final reminder has been given to the Subscriber.
2.   Clause 1 above shall not apply to Subscriber(s) whose mobile telephone number(s) are on any active validity package offered by UniComms and purchased by the Subscriber, or who have received active validity from a top up. For the avoidance of doubt, Clause 1 above shall take effect upon the expiry of the Subscriber(s)’ respective validity package or the active validity period received from the top up.
3.   Upon termination of the Subscriber’s subscription to the Plan(s), any unused balance credit, data, Talk Time, and SMS will be forfeited with no refund to the Subscriber. For this purpose, Clause 1 above shall prevail over, if any, all other Terms and Conditions governing use of the UniComms Prepaid Plans.
4.   UniComms reserves the right to modify, suspend, restrict, or discontinue the Plan and/or the Services at any time, as deemed necessary, at its sole discretion. These actions may be taken without prior notice and without liability.

PERSONAL DATA PROTECTION

1. Data Collection and Use
   By registering for the Plan, you consent to UniComms collecting, using, and disclosing your Personal Data in accordance with the Personal Data Protection Act (PDPA) and UniComms’ Privacy Policy.
2. Data Disclosure
   Your Personal Data may be disclosed to:
   • Third-party service providers.
   • Regulatory bodies as required by law.
   • Other parties with your consent.

MISCELLANEOUS

1. Governing Law
   This Agreement is governed by the laws of Malaysia. Any disputes shall be resolved in the courts of Kuala Lumpur.
2. Termination
   UniComms reserves the right to terminate your subscription to the Plan if you fail to maintain an active Account or violate these Terms and Conditions.
3. Entire Agreement
   These Terms and Conditions constitute the entire agreement between you and UniComms regarding the Plan.

Updated on 12th August 2025

UNICOMMS FAIR USAGE POLICY:

This Privacy Notice is owned and operated by Uni Comms International Sdn Bhd (part of the UCSI Group Holdings Sdn Bhd) (referred to as “UniComms”, “we” or “us”). We value and strive to protect your privacy in compliance with the Personal Data Protection Act 2010 (referred to as “PDPA 2010”), which regulates the collection, holding, processing, and use of personal data in commercial transactions.

This Privacy Notice governs how we process your Personal Data, whether directly or indirectly, and includes sensitive personal data. The terms “Personal Data”, “Sensitive Personal Data”, and “Third Party”, whenever referred to herein, shall have the same meanings ascribed to them in the PDPA 2010. For the purposes of this Privacy Notice, “Personal Data” includes, but is not limited to, your name, address, identification card/passport number, and transaction records with UniComms. Meanwhile, “Sensitive Personal Data” comprises information regarding your physical or mental health or condition, political opinions, religious beliefs, or other beliefs of a similar nature, commission or alleged commission of any offence, or any other Personal Data determined by law.

UniComms reserves the right to change, amend, remove, or add to its privacy policy and/or this Privacy Notice (or any portion thereof). UniComms will endeavour to announce such changes prior to their taking effect; nevertheless, any such announcement will be made available through our webpage at https://www.unicomms.com.my/privacyStatement. By continuing to use our services on or after the effective date of such changes, you will be deemed to have agreed to and accepted these changes. In the event of a conflict, the English version of the Privacy Notice shall prevail over any other version.

1. SCOPE
This Privacy Notice applies to all UniComms operations and business units. To the extent that any operation or business unit of UniComms already has a personal data protection and/or privacy notice in place, this Privacy Notice shall supersede and replace any such notice.

2. RESPONSIBILITY
The responsibility for accessing and correcting personal data, as well as the notice and choice to limit the processing of personal data, will be managed by UniComms resources to ensure enterprise-wide compliance.

3. EFFECTIVE DATE
This Privacy Notice is effective as of 9 September 2024.

4. PERSONAL DATA PROTECTION PRINCIPLES
4.1 General Principle
4.1.1 UniComms will use, process, record, hold, store, share, and disclose (“process”) your Personal Data with your consent.

4.1.2 Continued use of UniComms’s services and/or products shall constitute your consent for UniComms to process your Personal Data.

4.1.3 UniComms will maintain a record of consent through your continued use of our services, as reflected in our active customer database.

4.1.4 If you are under 18 years of age, it is your sole responsibility to ensure that you have obtained the consent of your parents or legal guardian before subscribing to and using our services and/or products. Any information provided to UniComms by you as a minor will be processed in accordance with this Privacy Notice.

4.2 Notice and Choice Principle
4.2.1 UniComms will process and may share Personal Data for the following reasons:

To process account registration;
To manage customer accounts;
To issue bill statements;
To companies and organisations:
For the performance of UniComms’s contract in providing goods or services to the customer;
For profiling your service preferences;
To comply with any legal and/or regulatory obligations to which UniComms is subject, in addition to any obligations imposed under UniComms’s contract with the customer;
To act as UniComms’s payment channels, including but not limited to financial institutions, for the purposes of maintaining financial records, assessing or verifying credit, and facilitating payments of any amounts due to UniComms;
To other service providers or third parties nominated by UniComms, either solely or jointly with other service providers, for the purposes of establishing and maintaining a common database of customers or processing data as an outsourced entity, both within and outside Malaysia;
To interact with and send you information, promotions, and updates, including marketing and advertising materials related to our goods and services and those of organisations selected by UniComms;
To companies and organisations that act as UniComms’s agents or contractors for the purpose of recovering any amounts due to UniComms;
To regulatory bodies or other government authorities in compliance with legal requirements or for the detection or prevention of crime and/or fraud;
To any party involved in or related to a legal proceeding, for the purposes of the proceedings;
To protect UniComms’s vital interests for the administration of justice;
To promote any of UniComms’s new or existing products and/or services, or the products, services, and special offers of third parties whose products and services we think may be of interest to you; and
For the exercise of any functions conferred on any person by or under any law.
4.2.2 UniComms may collect your Personal Data when you:

Subscribe to or register for one of our services or when you receive one of UniComms’s services;
Contact UniComms for any reason;
Participate in any of UniComms’s campaigns or lucky draws;
Interact with UniComms through various channels, including social media;
Provide information that is publicly available; or
Give other organisations your consent to share or disclose information about you.
The types of such information may include:

Contact information such as your name, date of birth, identification number (including NRIC or passport number), gender, nationality, race, preferred language, current and alternate addresses, telephone or mobile numbers, fax numbers, and email addresses;
The status of the products and/or services you have acquired from or subscribed to with UniComms;
Traffic data such as the number of calls, SMS, and other communications made and received by you, as well as the date, duration, time, and cost of such communications;
The amount of data received or sent by you;
Your personal interests and preferences;
A record of calls made by you to UniComms customer service officers for any queries.
4.2.3 UniComms may transfer your Personal Data to third parties, both in Malaysia and overseas, providing outsourced data storage or data processing services for UniComms. While UniComms and its service providers are based in Malaysia, your Personal Data may be transferred to third-party service providers outside Malaysia. Although UniComms endeavours to ensure that such locations have similar personal data provisions to those in Malaysia, please be aware that such service providers may have data privacy laws that differ from those in Malaysia.

4.2.4 If you have provided your Personal Data prior to this Privacy Notice, you may contact UniComms to find out what types of Personal Data have been processed and the purposes of the processing.

4.2.5 Except as stated in this Privacy Notice and unless permitted or required under any enactment, law, statute, or code, UniComms will not use or disclose your Personal Data without prior written consent from you.

4.2.6 You will be given the opportunity to ‘opt-out’ of having your Personal Data used for purposes not directly related to the Services or UniComms’s Websites at the point where UniComms requests your information. If you do not wish to receive our promotional updates, you may opt-out of these communications by contacting UniComms at the contact numbers listed below. Please note that should you decide to “opt-out,” we may not be able to provide you with certain services, and your subscription to or application for certain services may be declined, denied, or refused by UniComms.

4.2.7 Your Right to Limit the Processing of Your Personal Data

At any time, you may request that UniComms suspend or limit any processing of your Personal Data if you have concerns about the legitimacy of such processing activities. During the temporary suspension period, certain provisions of UniComms’s services may be affected.

Alternatively, you may request that UniComms cease altogether any processing activities related to your Personal Data for any purpose.

4.2.8 UniComms is obliged to disclose your mobile phone number to other network operators to enable the use of its services. Should you refuse to permit such disclosure, UniComms may not be able to continue providing you with certain services.

4.3 Disclosure Principle
4.3.1 UniComms will only disclose Personal Data to comply with any government agency notification requirements or for the purpose for which the Personal Data is processed, where you have consented to such disclosure.

4.3.2 UniComms may, from time to time, contact you on behalf of external business partners regarding particular goods, offers, or services that may be of interest to you.

4.3.3 UniComms may disclose your Personal Data to its subsidiaries, its parent company, UniComms Bhd, or any other entity for the purposes outlined in paragraph 4.2.1 (if applicable).

4.4 Security Principle
UniComms is responsible for taking prudent steps to safeguard the confidentiality and security of all Personal Data. This includes appropriate procedural, organisational, and technical measures to protect Personal Data from accidental or unlawful destruction, accidental loss, alteration, or disclosure. These measures involve entering into written agreements with subcontractors who process Personal Data in accordance with UniComms’s instructions and incorporating UniComms’s own data protection standards as a minimum.

4.5 Retention Principle
UniComms will retain your Personal Data for as long as there exists a purpose for which it was collected and processed. Additionally, UniComms will retain your Personal Data to comply with any legal, regulatory, or internal requirements. A number of safeguards, appropriate to the sensitivity of the information, will be practised by UniComms to protect Personal Data against loss or theft, as well as unauthorised access, disclosure, copying, use, or modification. Upon termination of service or account closure, customer account data will be archived for two (2) years for the aforementioned reasons. Once the purpose for which your Personal Data was collected is no longer necessary, UniComms will take all reasonable steps to destroy or permanently delete both physical and electronic copies containing your Personal Data.

4.6 Data Integrity Principle
4.6.1 UniComms strives to maintain complete, current, and accurate information about its customers. Any inaccurate information brought to UniComms’s attention will be corrected as quickly as possible after notification.

4.6.2 You can also request that UniComms amend, correct, or update your Personal Data if it is inaccurate or outdated.

4.6.3 Procedures will be maintained to ensure that any reported inaccuracies are promptly and effectively handled, and that customers’ information remains as accurate, current, and complete as possible. The Personal Data correction/update form may be requested by email at enquiries@unicomms.com.my

4.7 Access Principle
4.7.1 At all times, you have the right to access your information.

4.7.2 At any point in time, you can request a copy of your Personal Data that UniComms holds about you for a prescribed fee pursuant to the Personal Data Protection Code of Practice – For Licensees under The Communications and Multimedia Act 1998.

5. SENSITIVE PERSONAL DATA
5.1 UniComms does not process any Sensitive Personal Data in its ordinary course of business.

5.2 If the need arises, UniComms will obtain explicit consent from you before or when it processes Sensitive Personal Data.

5.3 UniComms may process Personal Data or Sensitive Personal Data without the customer’s consent only in limited circumstances as permitted by law.

6. UniComms’s WEBSITE
6.1 Notwithstanding that UniComms offers its products and services via various platforms, including its website, when you visit UniComms’s websites, the web servers generally record anonymous information such as the time, date, and URL of the request. This information assists UniComms in improving the structure of its websites and monitoring their performance. From time to time, UniComms may also use third parties to analyse this anonymous information.

6.2 As a requirement for using UniComms’s websites, UniComms may require standard information such as a user or customer’s login identification, password, Personal Data for verification purposes, contact details, and identification numbers. This information is necessary for UniComms to provide the services you applied for. You are required to maintain the secrecy of your login identification and password to access the UniComms homepage.

7. IP ADDRESSES AND COOKIES
7.1 UniComms also collects Internet Protocol (IP) addresses. UniComms collects and manages IP addresses as part of its service of providing internet session management and for security purposes.

7.2 UniComms’s websites may transmit a “cookie” to your computer to allow UniComms’s server to identify and interact more effectively with you. You may configure and personalise your current browser to refuse, reject, or delete such cookies.

8. INTEREST-BASED ADVERTISING
8.1 UniComms collects anonymous information about your web browsing activity from your internet-enabled device and uses that information to associate your browser with one or more predefined interest categories. This enables UniComms to provide advertisements tailored to your interests.

8.2 You may configure and personalise your current browser to refuse, reject, or delete the collection of information for internet-based advertising.

9. CALLING NUMBER DISPLAY
UniComms’s Calling Number Display (CND) feature allows individuals receiving phone calls to identify who is calling them by displaying the caller’s number. CND is part of the standard telephony service that you purchase from UniComms. Unless you have chosen to block your (home or mobile) phone number or have a silent line, CND will typically result in your phone number being displayed (or logged) — locally and sometimes internationally — on the receiving caller’s phone. In other words, CND will enable the disclosure of your phone number to receiving callers (and to other network operators) both locally and internationally, unless you take the aforementioned measures.

10. UniComms CONTACT DETAILS
If you have any inquiries, concerns, or complaints regarding this Privacy Notice, UniComms can be contacted as follows:

Telephone (Monday to Friday, 9am to 6pm, office operation hours only):
From Malaysia/Abroad: +6010-337 2288
WhatsApp (Monday to Friday, 9am to 6pm, office operation hours only):
+6010-337 2288
E-mail (Monday to Friday, 9am to 6pm, office operation hours only):
enquiries@unicomms.com.my
Attn: Manager, Call Centre Support
Address (Monday to Friday, 9am to 6pm, office operation hours only for physical attendance): No. 1, Jalan UCSI, Taman Connaught, 56000 Cheras, Kuala Lumpur.

UNICOMMS FAIR USAGE POLICY:

INTERPRETATION

1. As is – Means that no express or implied warranty is provided. Subscribers therefore use the Service at their own risk, without recourse against us for the condition or performance of the Service.
2. Commercial Gain – Refers to any form of profit earned and/or gained by the Subscriber, either directly or indirectly, arising from the usage or utilisation of the Services with any unauthorised device, or through any other means that unfairly exploits the Services or involves spamming activities for the purpose of unauthorised reselling, as stipulated in this Fair Usage Policy (“Policy”).
3. Device(s), Mobile Device(s) – Refers to the mobile device used by the Subscriber to access the Service.
4. Enterprise Subscriber – Means an entity of any description, including but not limited to a sole proprietorship, partnership, body corporate, or governmental bodies and agencies of any kind, established under the laws, rules, and/or regulations, that subscribes to business communications Services, including but not limited to business plans or packages.
5. Improper Usage – Refers to the usage of UniComms’s Services for illegal purposes and/or in the furtherance of any illegal activities.
6. Individual Business Communication – For Enterprise Subscribers, this means any communication using the business communications Services:
   • Within the Enterprise Subscriber’s organisation, solely for the benefit and interest of the Enterprise Subscriber; and
   • Between the Enterprise Subscriber (including its authorised end-users) and any third party, solely for the benefit and interest of the Enterprise Subscriber.
7. Malware – Refers to software intended to damage, disrupt, or gain unauthorised access to computer systems.
8. Mobile Data Service(s), Data – Refers to the internet Services offered by UniComms.
9. Network – Means the mobile telecommunications system operated by us.
10. Non-Legitimate Use – Refers to the use of UniComms’s Services for purposes other than those intended, for illegal activities, and/or in the furtherance of any illegal activities.
11. Policy – Refers to the Fair Usage Policy outlined herein.
12. Service, Services – Means UniComms’s Talk Time Services, short messaging service (SMS), mobile data, and/or any other Services that may be provided by UniComms from time to time. “Service” refers to each of the aforementioned, respectively.
13. Short Messaging Service, SMS – Includes, but is not limited to, the short messaging service (SMS) and multimedia messaging service (MMS) offered by UniComms.
14. Spam – Refers to irrelevant or unsolicited messages, typically sent to a large number of users, for the purposes of advertising, phishing, spreading malware, etc.
15. Subscriber, Subscribers, his, her, they, their, you, your, yours – Means the individual or entity authorised to use the Service, subject to the terms and conditions herein. This may include entities of any description, such as a sole proprietorship, partnership, body corporate, or governmental bodies and agencies of any kind, established under the laws, rules, and/or regulations of its domicile.
16. Talk Time – Refers to the call Services provided by UniComms.
17. UniComms, we, us, our, ours, its – Refers to UniComms Sdn Bhd (574382-V) and its authorised assignees and successors in title.

INTRODUCTION

By registering for, using, and accessing the Services provided by UniComms Sdn Bhd (574382-V) (“UniComms”), regardless of the plan or package, the Subscriber hereby agrees to be bound by and subject to these terms and conditions as set out herein.

PURPOSE

1. The Services are designed as a shared resource, and the activities of each Subscriber will directly or indirectly affect other users who share the same Network. Therefore, UniComms expects all users to exercise responsible usage.
2. UniComms has introduced and implemented this Policy, as outlined below, to ensure fair usage and experience for all UniComms Subscribers, and to establish an acceptable standard of conduct between us and our Subscribers regarding the use of our Services.
3. This Policy aims to prevent the abuse of our Services while striving to provide the highest quality of service to as many users as possible.
4. The Policy is intended to ensure that the majority of Subscribers receive a high-quality service, without being adversely affected by excessive or abusive usage by a minority of users. Subscribers shall not use the Services with any unauthorised device or through any means that unfairly exploit the Services for unauthorised reselling or commercial gain. In the event that Subscribers use the Services excessively, for commercial gain, or beyond the normal or permitted usage limits, UniComms reserves the right to notify the Subscriber when approaching the limit and, if such limit is exceeded, to impose additional charges, switch the Subscriber to a different plan, suspend the subscription, or exclude the Subscriber from the Services or the UniComms Network, either temporarily or permanently, without prior notice.
5. UniComms will continuously monitor the performance of the Network and may take measures to manage identified instances of heavy usage.

NON-LEGITIMATE USE

The following non-exhaustive list of practices is considered to constitute Non-Legitimate Use:

1. Using the Services for commercial purposes, such as making calls, sending SMS, or broadcasting instant messaging services (whether individually, sequentially, or automatically) to generate income for yourself and/or others, except for your Individual Business Communications.
2. Utilising our Services, Talk time, SMS, or data (except for UniComms Enterprise SMS and MMS Services) for activities such as SIM boxing, bulk SMS services, or wholesale aggregate minutes on our Network.
3. Using the Services with a device, software, or applications that reroute calls or enable the sending of bulk SMS to or from our Network, or the network of any supplier.
4. Setting up switch devices that can keep a line open for extended periods, potentially hours, thereby limiting other customers’ ability to access our Network.
5. Displaying unusual calling patterns inconsistent with normal individual plan usage, such as regular short-duration calls or calls made to multiple numbers within a brief timeframe.
6. Using our Services, or any part thereof, for commercial purposes unless you are subscribed to a business plan/package.
7. Sending or uploading unsolicited electronic messages through various communication channels, including but not limited to emails, SMS, or instant messaging services, where there is no prior relationship between the sender and recipient. This applies whether the content is commercial, non-commercial, advertising, promotional materials, offers to sell goods or services, or for conducting or forwarding surveys, contests, or chain letters.
8. Excessive use of the Services, whether knowingly or unknowingly, including usage of certain software applications that may cause network congestion and negatively impact other customers’ experience. This includes, but is not limited to, sending or receiving files with large amounts of data (such as traffic from peer-to-peer software or applications like BitTorrent, eDonkey, Gnutella) or using file-sharing software (e.g., Limewire).
9. Using our Services to engage in activities that invade another person’s privacy, or cause annoyance, inconvenience, or needless anxiety to any person.
10. Repeated, unusual or abusive patterns involving changes to rate plans or recurring Mobile Data Services will be considered an abuse of rate plan changes or Mobile Data Services usage.

FAIR USAGE POLICY

MOBILE DATA

1. Software and applications that you use to send, receive, upload, or download files containing large amounts of data (e.g., peer-to-peer traffic such as BitTorrent or other file-sharing applications) require substantial bandwidth, potentially causing network congestion. This may negatively affect the speed and quality of the Mobile Data Service for a majority of Subscribers and is deemed as excessive usage. Excessive usage may be caused by activities such as spamming, virus infections, spyware, and other malware that may unknowingly operate in the background on your devices.
2. You are responsible for taking all necessary precautions to minimise these activities. UniComms reserves the right to implement and enforce this Policy at its sole discretion if it becomes aware of such activities. Note that UniComms does not guarantee service levels or connectivity for users employing peer-to-peer or file-sharing software and applications.
3. Volume allocations for the various packages or plans are specified on the UniComms website. Data usage is provided on an “as is” basis, and the available bandwidth is shared among all active Subscribers at any given time.
4. The calculation of data volume will consider all activities conducted via the Mobile Data Service, whether known or unknown to you. You are responsible for the security of your devices connected to our Network. It is your responsibility to ensure your devices are free from viruses, spyware, malware, or any other harmful infections while using the Mobile Data Service.
5. You acknowledge that UniComms:
   • Reserves the right to manage your allocated bandwidth, including but not limited to reducing speed, suspending, or terminating your bandwidth usage, to ensure fair access for all UniComms Subscribers on the same Network. This may be done with or without prior notice if your usage is deemed excessive, unusual, or consuming a large amount of bandwidth that impacts the quality of the network for other users.
   • May, at its sole discretion, automatically disconnect your access to the Mobile Data Service after a period of inactivity, to optimise network performance where applicable.
6. You shall not use the Mobile Data Service to:
   • Operate programmes or servers providing network content or connectivity to any third party not located at the installation site (including but not limited to FTP, HTTP, game, newsgroup, proxy, and IRC servers).
   • Generate excessive internet traffic through continuous, unattended streaming, downloading or uploading of videos or other files, or to run hosting services such as web or game hosting.
   • Attempt to gain unauthorised access to any computer system.
   • Use for purposes other than personal and individual business communication, as this Service is conditional upon fair usage in accordance with this Policy and other applicable terms and conditions.
   • Resell or charge others for using the internet connection. This Service is intended for recreational, residential and personal use only and must not be used for operating an internet service provider.
   • Transmit or facilitate any unsolicited or unauthorised advertising, telemarketing, promotional materials, spam (as defined in this Policy) or unsolicited commercial or bulk messages through any electronic means provided by the Mobile Data Service.
   • Engage in activities that adversely affect the ability of other users or systems to use UniComms’s Mobile Data Service, or for any other reason that, in our sole discretion, violates our Policy of providing the Service for individual use.
7. To reduce the amount of spam you receive:
   • Avoid opening emails or other instant messages from dubious sources.
   • Do not respond to spam-advertised offers via email or instant messaging services.
   • Report any spam received.
   • Avoid becoming an accidental spammer by refraining from replying to spam emails or clicking on dubious links.

TALK TIME

1. The use of the Talk time Service is conditional on fair usage in accordance with this Policy and other related terms and conditions governing the Talk time Service.
2. You must not abuse or misuse the Talk time Service or use any of the Talk time Service in breach of any other applicable restrictions under UniComms’s terms and conditions, including but not limited to this Policy.
3. For personal plan/package customers, the Voice Service is for personal and non-commercial purposes only and must not be used for commercial gain.
4. For Enterprise Subscribers, the Voice Service is to be used solely for personal and individual business communication purposes and shall not be used for commercial gain.
5. When subscribing to any Talk time Service plan/package, you must not use the Talk time Service (including but not limited to conference calling or call forwarding):
   • in any manner that is improper or inappropriate, such as conduct that is threatening, abusive, harassing, defamatory, libellous, deceptive, fraudulent, invasive of another’s privacy or similar behaviour
   • in any way that is deemed to negatively impact UniComms’s or other Subscribers’ ability to enjoy the Talk time Service.

UniComms SHORT MESSAGING SERVICE

1. The use of the UniComms Messaging Service, which includes but is not limited to short messaging system and multimedia messaging service (MMS), is conditional on fair usage in accordance with this Policy and other related terms and conditions governing the UniComms Short Messaging Service.
2. For personal plan/package Subscribers, the UniComms Messaging Service is to be used for personal and non-commercial purposes only and must not be used for commercial gain.
3. For Enterprise Subscribers, the UniComms Messaging Service is intended solely for personal and individual business communication purposes and shall not be used for commercial gain.
4. You must not abuse or misuse the UniComms Messaging Service or use any of the UniComms Messaging Service in breach of any other applicable restrictions under UniComms’s terms and conditions, including but not limited to this Policy.
5. By subscribing to any UniComms Messaging Service or any plan/package containing the UniComms Messaging Service, you agree not to use the UniComms Messaging Service:
   • to send unsolicited electronic messages via various communication modes, including but not limited to email, SMS, MMS, or instant messaging services, regardless of the existence of a prior relationship between the sender and the recipient and regardless of whether the content is commercial, non-commercial, or includes malicious programmes or content such as unsolicited messages, videos, advertising, marketing, or promotional materials (“Spam”)
   • for commercial gain purposes
   • for bulk messaging, and you further agree that the UniComms Messaging Service shall be used only for “person-to-person” communication
   • to deliver messages originating from third parties to any person
   • to send messages that are against public interest, public order, or national harmony
   • to send, publish, post, distribute, disseminate, encourage the receipt of, upload, download, or use any material that is offensive, abusive, defamatory, indecent, obscene, unlawful, harassing, or menacing, or that breaches copyright, trademark, intellectual property, confidence, privacy, or any other rights of any person
   • for any improper, unlawful, fraudulent, or unauthorised purpose or to cause injury, offence, or annoyance to any person
   • to use or distribute any software applications designed to harvest mobile numbers, email addresses, personal information, or data of the recipient or any third party
   • to host any device or provide or enable any service that allows SMS/MMS to be sent by third parties using the mobile number allocated to you or the service provided by UniComms
   • for any purpose that violates or infringes any applicable laws, regulations, regulatory requirements, standards, or codes
   • for activities that adversely affect the ability of users or systems to use the UniComms Messaging Service
   • for any other reason that in our sole discretion violates our Policy of providing the UniComms Messaging Service for individual use.
6. You must use reasonable endeavours to secure any device or network under your control against being used in breach of your obligations under this Policy by third-party software intended to damage or disable computers and computer systems (Malware), including where appropriate:
   • installing and maintaining antivirus software
   • installing and maintaining firewall software
   • applying operating system and application software patches and updates.

SECURITY

1. Each Subscriber must take all reasonable steps to ensure that others do not gain unauthorised access to their account or prevent a third party from obtaining access to the network. In this regard, each customer is responsible for:
   • ensuring that their user ID and/or password remain confidential at all times (where applicable).
   • the set-up and security of their device and any servers that they may run on the device (where applicable).
2. UniComms may request that the Subscriber change their user ID and/or password if deemed necessary (where applicable).
3. The Subscriber shall not disclose their user ID and/or password to any third party or use them for any purpose connected with the improper use of the network, including accessing or attempting to access other parts of the Services for which Subscribers do not have access rights (where applicable).
4. The Subscriber must immediately notify UniComms if they become aware of any violation or suspected violation of these provisions.
5. UniComms strongly recommends that Subscribers protect their devices and/or mobile devices with antivirus software.

VIOLATION OF THE POLICY

If you are aware of or suspect any violations of UniComms’s Services under this Policy, please notify UniComms immediately by providing the contact details of the abuse account at:

• +6010-337 2288 from fixed lines and other mobile operators

VOLUME ALLOCATION

1. Each package or plan has a monthly usage volume allocation. Please refer to the UniComms website for the structures of volume allocations for the various packages or plans offered by UniComms.
2. Notwithstanding the above, if you fail to receive any notification from UniComms, UniComms will still proceed to manage your Services if you have exceeded your volume allocation. Therefore, you must take the necessary measures to constantly monitor your usage in addition to the volume when accessing and using the Services.
3. You must submit accurate and updated personal details to UniComms, including your mobile phone number, email address, and other information deemed necessary by UniComms to receive the aforementioned notifications.
4. UniComms reserves the right to review the volume allocation upwards or downwards depending on the plans without prior notice. Nevertheless, such reductions or restrictions will not limit or stop your activities or usage of the Services.
5. The data volume calculation shall take into consideration all activities carried out by you, including those knowingly or unknowingly done under the Services.

UNLAWFUL ACTIVITIES

1. In agreeing to the use of the Services, Subscribers must conform to and comply with all applicable laws of Malaysia, as well as orders, codes, regulations, notices, or restrictions issued by the government, regulatory agencies, and/or industry codes of practice.
2. Subscribers will not knowingly permit any illegal use or any use that will discredit UniComms.
3. UniComms reserves the right to release any such information if required to do so by any law, regulatory body, or court of law.
4. Subscribers will not permit the UniComms Services to be used for any illegal purposes and/or the furtherance of any illegal purposes, and will ensure that any usage will not discredit UniComms (“Improper Usage”).
5. Improper Usage includes, but is not limited to, the following activities:
   • Sending, receiving, publishing, posting, distributing, disseminating, encouraging the receipt of, uploading, downloading, or using any material that is offensive, abusive, defamatory, indecent, obscene, unlawful, harassing, or menacing, or that breaches the copyright, trademark, intellectual property, confidentiality, privacy, or any other rights of any person.
   • Knowingly or negligently transmitting or uploading any electronic material(s) or SMS or messages (including, without limitation, files that contain viruses, corrupted files, or any other similar software or programmes) that are known or likely to cause, interrupt, damage, destroy, or limit the functionality of any computer software, hardware, or telecommunication equipment owned by Maxis or any other internet user or person.
   • Allowing activities that invade another person’s privacy or cause annoyance or inconvenience to any person.
   • Allowing activities that breach any other third party’s rights, including the downloading, installation, or distribution of pirated software or other inappropriately licensed software; the deletion of any author attributions, legal notices, or proprietary designations or labels in any uploaded file; or the falsification of the origin or source of any software or other material.
   • Allowing anything that may disrupt or interfere with UniComms’s network or Services or cause a host or the network to crash.
   • Launching “denial of service” attacks, “mail-bombing” attacks, “spamming,” or “flooding” attacks against a host or our network.
   • Making excessive use of or placing unusual burdens on the network, e.g., by sending or receiving large volumes of emails or SMS or messages or excessively large mail attachments.
   • Circumventing the user authentication or security process of a host or our network.
   • Creating, transmitting, storing, or publishing any virus, Trojan, corrupting programme, or corrupted data.

TERMINATION AND SUSPENSION

1. In the event that you are found to be in violation of our Policy, UniComms may, at our sole discretion and without notice, take any action including, but not limited to:
   • Managing the bandwidth by reducing or throttling the speed (where applicable);
   • Interrupting, suspending, cancelling, or limiting your right of access to the Services (or any feature of it);
   • Terminating the Services;
   • Changing your plan to one with no unlimited usage components (where applicable); or
   • Imposing on you liquidated damages of an amount to be determined by UniComms from time to time for each breach committed.
2. In the event your right of access to the Services or any part of it is interrupted, suspended, cancelled, or limited, or your account is terminated as a consequence of a breach of the terms of use of any service under this Policy, you may appeal for reactivation of the said account in accordance with UniComms’s prevailing policies and procedures.
3. We may, at our discretion, reconnect your Services upon remedying such breach or violation. If we reconnect your Services, a reconnection fee of an amount to be determined by UniComms from time to time may be charged to you for us to reactivate your Services.
4. UniComms’s failure to take any action in the event of a breach of the terms of use of the Services under this Policy shall not be construed as a waiver of the right to enforce such terms, conditions, or policies.

INTELLECTUAL PROPERTY RIGHTS

You are reminded that any download of illegal content is an infringement of intellectual property rights under the law, and the rightful owners of such intellectual property rights may take measures to prosecute the individual Subscriber. Please note that each Subscriber’s downloads and/or uploads can be traced back to their account with UniComms. It is also against this Policy for Subscribers to carry out activities that breach any other third party’s rights, including the downloading, installation, or distribution of pirated software or other unlicensed software, the deletion of any author attributions, legal notices, or proprietary designations or labels in any uploaded file, and the falsification of the origin or source of any software or other material.

VARIATION AND AMENDMENTS

UniComms reserves the right to change, vary, amend, or add to the terms and conditions of this Policy from time to time, with or without notice to the Subscriber, and the Subscriber shall be bound by such changes, variations, amendments, and/or additions. Please visit UniComms’s webpage periodically to determine any changes, variations, amendments, and/or additions made to this Policy.

PREVAILING TERMS

1. This Policy is supplemental and shall be read together as an integral part of the terms and conditions governing the Services and their relevant addenda. If there is any inconsistency between this Policy and the terms and conditions of the Services, the terms and conditions governing the Services posted on the UniComms Official Website will prevail.
2. Where the terms and conditions are translated into a language other than English, in the event of any inconsistencies, conflicts, or discrepancies between the terms and conditions set out in the English version and those of the other language(s), the English version shall prevail.

DISCLAIMER

This Policy shall only be applicable to the usage of Services by the Subscriber and shall not, in any way, be applicable or enforceable against UniComms insofar as the law of Malaysia permits.

UniComms CONTACT DETAILS

• Telephone (Monday to Friday, 9am to 6pm, office operation hours only):
  • From Malaysia/Abroad: +6010-337 2288
• WhatsApp (Monday to Friday, 9am to 6pm, office operation hours only):
  • +6010-337 2288
• E-mail (Monday to Friday, 9am to 6pm, office operation hours only):
  • enquiries@unicomms.com.my
  • Attn: Manager, Call Centre Support
• Address (Monday to Friday, 9am to 6pm, office operation hours only for physical attendance): No. 1, Jalan UCSI, Taman Connaught, 56000 Cheras, Kuala Lumpur.